Legal
Delete Your Account
You can delete your Zhou Forex Academy account yourself, from inside the ZFA Signals mobile app, without asking anyone. This page explains where the option is, exactly what deletion removes, and the few records we are obliged to keep afterwards.
Effective 24 August 2026 — applies to the ZFA Signals app (com.zhouforexacademy.signals) and to accounts on zhouforexacademy.com
Delete it in the app
The whole process takes four taps and happens immediately. You do not need to email us, and we will not ask you why.
Open the ZFA Signals app and sign in
Deletion is only offered to the person holding the account, so you need to be signed in for the option to appear.
Tap the Me tab
It is the last tab on the bar at the bottom of the screen.
Scroll to the bottom and tap Delete my account
It sits below Sign out. Nothing happens on that tap on its own — it opens a confirmation first.
Read the confirmation, then tap Delete my account again
This is the point of no return. Tap Keep my account instead if you would rather not go ahead.
As soon as you confirm, the account is closed and you are returned to the signed-out screen. There is no waiting period, no review, and no way for us to reverse it afterwards.
Before you delete
- Withdraw any wallet balance first. A closed account cannot request a withdrawal, and recovering a balance afterwards means proving to us who you were on an account with no name left on it.
- Deletion ends your enrolment. Any programme, signal channel or Inner Circle membership on the account ends with it, including time you have already paid for. We do not refund the remainder.
- You cannot sign back in. Deleting is not the same as signing out. If you only want to stop the notifications, turn them off on the Me screen or in your device settings and leave the account alone.
- The same email can be used again. Nothing stops you registering a fresh account later with the same address — but it is a new account, with no history, enrolment or balance carried over.
What is erased
Deleting removes the person from our systems. Each of these goes the moment you confirm:
Your name, email address and phone number
Overwritten in place with values that lead nowhere. Nobody can look the account up by any of them afterwards.
Your password
Replaced with a random value nobody holds. There is no address left to send a reset to, so there is no path back into the account.
Your sessions on every device
You are signed out everywhere at once, not only on the phone you tapped from. Existing sign-ins stop working immediately.
Your push notification registrations
Every handset registered to the account is forgotten, so no device keeps receiving signal alerts.
Your enrolment and access
The account is deactivated. Any student or client status on it ends, and with it access to the signal rooms it entitled you to.
Uploaded files you own — identity documents and proof of payment — are deleted once the retention period that covers them has run. If you want them removed sooner, ask us and we will tell you whether we are still obliged to hold them.
What we keep, and why
A small number of business records outlive the account. They are kept because the law and our payment obligations require it, not because they are useful to us, and after deletion none of them is attached to a name, an email address or a phone number.
Payment and withdrawal records
Amounts, dates and references for money that has already moved. These are financial records we are required to keep, and they no longer carry your name.
KYC decisions
The fact that a verification was approved or rejected, for the period our obligations require.
Audit entries
The record that sensitive actions happened, including this deletion. The entry carries no name, address or number.
Messages you posted in rooms
Anything you sent into a shared room stays in that room's history, no longer attributed to a named person. Ask us if you need a specific message removed.
Retention periods for each of these are set out in our Privacy Policy.
If you cannot open the app
Lost the phone, cannot sign in, or would simply rather we did it? Email zhouforexacademy@gmail.com from the address on the account, with the subject Account deletion request, and tell us the name and phone number the account was registered with.
We will confirm your identity before acting — not to obstruct you, but because deleting someone’s account for a stranger who asked would be the worse outcome. We respond within 30 days, and usually far sooner.
Staff and administrator accounts are not closed through the app. Those are removed by an administrator as part of a handover, so contact us directly.
After deletion
We send one thing after a deletion: nothing. There is no farewell email, because there is no longer an address to send it to. If you are still receiving push notifications from the app a day later, the app on that handset has not been opened since — open it once, or uninstall it, and they stop.
Uninstalling the app on its own does not delete your account. The account, and any enrolment and billing on it, carries on until you delete it here or ask us to.
Contact us
For anything about deleting your account, or about information we hold after it:
Zhou Forex Academy
- Salamat Heights, Office 203, Bulawayo, Zimbabwe
- zhouforexacademy@gmail.com
- +263 788 997 601